RETURNS AND REFUNDS
14 days to cancel and return purchases made outside shops (online, by phone or mail order)
In the EU you have the right to return these purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
The 14-day "cooling off" period does not apply to all purchases. Some of the exemptions are:
- plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
- goods and drinks delivered to you by regular delivery – for example delivery by a milkman.
- goods made to order or clearly personalised – such as a tailor-made suit
- sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt.
- online digital content, if you have already started downloading or streaming it
- goods bought from a private individual rather than a company
- urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can't cancel the work once you have agreed on the price of the service.
Please note that this list is not exhaustive.
If you buy goods in a shop, you have no EU legal right to return the goods (for exchange or refund) unless the item is faulty. However, many shops voluntarily allow customers to return or exchange goods during a certain time period. Make sure you check the returns policy of the shop where you made your purchase.
The "cooling off" period expires 14 days after the day you received your goods. For service contracts, the "cooling off" period expires 14 days after the day you concluded the contract. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 6 Üteg str., Budapest, PE, 1139, Hungary. Masszázsbutik Kft.
Only Standard Shipping costs are refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The trader must give you a refund within 14 days of receipt of your cancellation, but they can delay refunding you if they haven't received the goods or evidence that you've returned them.
This refund must include any shipping charges you paid when you made your purchase. However, the trader may charge you delivery costs if you specifically requested non-standard (express) delivery.
|Name of the company:||Masszázsbutik Kft.|
|Address:||6 Uteg str., Budapesť, 1139, Hungary|
|Company (EU VAT tax.) identification number:||HU 24142913|
|Due period of invoices after something has been purchased:||According to the payment terms at the submission of purchase|
|Phone number:||(+36) 20 3833212|